All Standard Support licence holders of AccuRate Sustainability can contact Energy Inspection for technical and licensing support, by sending an email to: firstname.lastname@example.org Enquiries will be attended to within 4 working days after receipt of the email request. When registered for Basic Support, you will receive notices by email of new upgrades and changes to the software along with newsletters from time to time as new information comes to hand. Support via telephone, and advice with dwelling interpretation are not included with Standard Support.
Coupon Credits that will allow assessors to generate rating certificates for their projects must be purchased separately.
Energy Inspection strongly advises all AccuRate Sustainability users to obtain appropriate training in the software before commencing use. Energy Inspection may redirect support requests where the enquiry is related to the basic operation of the software, and/or the requested information is contained in the software manual included with the software. Where possible, Energy Inspection will refer you to appropriate alternative sources of information or training.